Team Building Cancellation Policy

Cancellation Policy

Team Building Program Cancellation Policy

  • Lake Geneva Canopy Tours requires a written notice of cancellation of team building programs 30 business days prior to the date of your program to receive a full refund. Cancellations made within 30 business days of your program date will forfeit the entire deposit.
  • You may change your reservation date, time and/or the number of program participants by written notice one (1) time up to 7 days prior to the original date of your program.
  • No rescheduling of reservation dates can be made with less than 7 days notice.

If tours are cancelled by Lake Geneva Canopy Tours due to weather conditions (lightning, high winds, excessive cold, etc.) or other circumstance, participants may:

  • Reschedule for another available day or time.
  • Request a full refund. 

Rain, Snow & Inclement Weather

Tours run year-round in all types of weather, including rain and snow.  When making a reservation please take into account all likely weather conditions during the time of year that your tour is scheduled to occur.